Expert Movers Privacy Policy

At Expert Movers, we value your trust and are committed to protecting your personal information. Whether you are booking a move, using our storage services, or seeking assistance, we ensure that your data is handled with the highest level of security and confidentiality.

This Privacy Policy explains how we collect, use, and safeguard your information while providing our services. By choosing Expert Movers, you agree to the practices outlined in this policy, ensuring a smooth, secure, and transparent experience.

1. Information We Collect

We collect information to provide you with efficient and reliable moving services. The types of information we collect include:

Personal Information: Your name, address, phone number, email, and other contact details provided during booking.
Moving Details: Includes pickup and delivery locations, item inventory, and any special instructions for your move.
Payment Information: Necessary details for payment processing, like credit card or bank transfer information.
Communication Records: Includes emails, phone calls, and text messages exchanged for service-related communication.
Website Usage Data: Collected via cookies, including IP address, browser type, and pages viewed on our website.

2. How We Use Your Information

We use your information for the following purposes:

To provide and manage our moving services.
To process payments and manage billing.
To improve our services and customer experience.
To comply with legal and regulatory requirements.
To communicate with you about your move, including scheduling, updates, and customer support.
We may send you promotional content about Expert Movers and partners. You can opt out anytime.

3. Information Sharing

We may share your information with:

Partner companies, only with your consent.
Our employees and subcontractors involved in your move.
Law enforcement or regulatory authorities when required by law.
Third-party service providers who assist us with payment processing, website hosting, and other operational needs.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

Secure storage of electronic and physical records.
Staff training on data protection best practices.
Regular security assessments and updates.
Encryption of sensitive data.

5. Data Retention

We keep your personal information only as long as necessary for providing our services and meeting legal requirements. Once no longer needed, we securely delete or anonymize your data. Some records may be retained for legal, tax, or business purposes. You can request data deletion, subject to applicable laws and obligations.

6. Your Rights

You have the following rights regarding your personal information:

Right to access: You can request access to the information we hold about you.
Right to rectification: You can request corrections to any inaccurate or incomplete information.
Right to erasure: You can request the deletion of your information, subject to legal limitations.
Right to opt out: You can opt out of receiving promotional emails or texts from us anytime.
Right to object: You can object to the processing of your information for certain purposes.

7. Insurance and Risk of Damage

We may share your information with:

No Insurance Coverage Included: Our moving services do not include insurance coverage. All goods are transported at the owner's risk without liability on our part.
Risk of Damage: We handle your belongings with care, but accidental damage may still occur. We are not responsible unless intentionally caused.
Insurance for Special Cases: If you need insurance for valuable or delicate items, please request it before moving. Additional costs may apply.
Acknowledgment of Risk: By using our services, you confirm understanding and acceptance that we are not liable for loss or damage to your goods.

8. Payment and Deposits

To ensure a smooth moving experience, we require a deposit and full payment as per the terms outlined below:

Deposit Requirement: A 50% deposit is required to confirm your local booking. This deposit is non-refundable.
Full Payment: You must pay the remaining balance upon completion of your move, before unloading is finalized.
Goods Withholding Policy: We may withhold some of your goods in the truck until the final payment is made.
Legal Recovery Costs: You are responsible for any additional legal costs incurred due to overdue or outstanding payments.
Non-Payment Consequences: If payment is not made within 28 days of completion, we may sell or dispose of the goods.

9. Cancellation or Postponing the Move

Unexpected changes may occur, and we understand that plans can shift. Here’s our cancellation and postponement policy:

Same-day notice (12-24 hours): A minimum charge will apply for last-minute cancellations.
Cancellations within 24-48 hours will be charged a $150 fee.
Charges for cancellations may vary depending on the job type and booking details.
No refunds will be issued for canceled moves.

10. Website Tracking and Policy Updates

We use cookies and third-party links to enhance your experience and ensure transparency in our privacy practices.

Cookies and Tracking Technologies: Our website may use cookies and similar tools to improve your browsing experience. You can manage your cookie settings anytime.
Third-Party Links: Our website may include links to third-party sites. We are not responsible for their privacy practices.
Policy Updates: We may update this policy periodically. Any significant changes will be communicated via our website or other channels.

Expert Movers Privacy Policy